Gioiapura allows the return or replacement, even without any reason, within 30 days after delivery of the product. In the case you want to exchange or return purchased products simply you have to follw the instructions you find in the package.


Right of withdrawal 
The customer has the right to cancel the contract within 30 calendar days from receipt of products.
The client can exercise the right of withdrawal if it meets these conditions:

  • The products have not been used.
    Packages must not show signs of wearabrasions and scratches.
  • The accompanying label must be intact and not separated from object.
  • The product must be accompanied by the guarantee attached.


To make the return you must:

- Log in to our website

- Select "Your orders" and then "Request return" (next to the order that you decide to return)

- Select the product / s to make

- Choose how resending and then the refund: coupon to spend on your next purchase or accreditation.

At this point, print the shipping label and attached it externally to the package.

- Go to: and select your country

- click on the bottom left: “Call Customer Service”, contact the courier and decide with him the date for the return. He will come to pick up the package when you want.


-Customers located outside of the European community.

The return shipment is paid by the customer and any customs charges will be deducted from the refund or the value of the coupon.

For more information contact



We also remember thataccording to D. Decree 206/05 the customer can exercise the right of withdrawal on items manufactured on request or personalized.